30 Apr '12, 2pm

Really bad customer service from #HSBC #fail

From: Stephan Wissel <[email protected]> Date: Sat, Jan 14, 2012 at 7:25 PM Subject: Credit Card in eBanking To: [email protected] Hi there, I'm using HSBC Credit Cards and I'm currently switching from a Visa Platinum to a Visa Infinite card. The process you have in place for this needs improvements. These are the problems I encountered so far: The old card was canceled without notifying me when this will happen (a odd situation when you want to buy something) The new card hasn't arrived when the old was canceled - you lost quite some money on provisions that way I got a notification eMail that the new card was approved and that in a few days it will arrlive - I replied that you need to expedite that since I would travel - I never got a reply. If messages like these are sent from an unattended mailbox the mail needs to state that clearly I logged into my eBanking and the...

Full article: http://www.wissel.net/blog/d6plinks/SHWL-8TUHZ2

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