Interesting analysis about approaches to deal with customer community interaction (not necessarily only online communit

Interesting analysis about approaches to deal with customer community interaction (not necessarily only online communit

Ever since joining the Singapore Memory Project full-time in Nov 2011, I've been taking a closer look at social media strategies. Being a social media practitioner, as I had for the past seven years, does not necessarily make me a good "social media strategist". It definitely helped that I was "part of the scene" but that did not automatically mean I could instantly formalise plans and approaches to fit a broader perspective. It took me a few weeks of thinking, reading, and bouncing ideas with the team. I've paid closer attention to articles and posts relating to social media plans, strategies and so on. I intend to share more about my thoughts of the social media plan for the Singapore Memory Project. But that'll be for later posts. Today, I came across this post today (hat-tip to @criagthomler ), which led me to this diagram on the "8 responses to criticisms in online co...

Full article: http://ramblinglibrarian.blogspot.com/2012/02/dealing-wit...

Tweets

Oscars and Meryl Streep set social media abuzz

straitstimes.com 27 Feb '12, 10am

LOS ANGELES (REUTERS) - The Oscars gave the online community a lot to talk about on Sunday, as the number of social media ...

Using social media to improve your SEO

blogstorm.co.uk 28 Feb '12, 12pm

Branded3′s Head of Search – Tim Grice – gave an interesting talk this morning at the TFM&A event in London. Take a look at...

Yahoo threatens Facebook as social media patent war looms

Yahoo threatens Facebook as social media patent...

straitstimes.com 28 Feb '12, 5am

Yahoo has demanded licensing fees from Facebook for use of its technology, the companies said on Monday, potentially engul...

The Academy Awards of Social Media Strategy

The Academy Awards of Social Media Strategy

searchenginejournal.com 28 Feb '12, 7pm

This is perfect, because in social media don’t want to hear us talk. They want us to send them a message. What is the best...

Why Entity Search Will Be Controlled By Social Media

Why Entity Search Will Be Controlled By Social ...

searchengineland.com 28 Feb '12, 5pm

It seems as though everyone has written an article about Pinterest. No, this is not really a Pinterest article, but I too,...

10 Preventable Social Marketing Mistakes

promotionworld.com 27 Feb '12, 8am

Social media has made a profound impact on the way businesses market their products and services. Did you think Facebook a...

[Sponsored] ReputationWatch – Monitoring Online Conversations About Your Business (Part I)

[Sponsored] ReputationWatch – Monitoring Online...

youngupstarts.com 28 Feb '12, 9am

Businesses are increasingly getting interested in what is said about them by customers on the Web. Whether it is a blog po...

Social Media ROI - Myths, Truths & Measurements

link-assistant.com 20 Feb '12, 11am

One of the most important aspects of understanding the long term impact of social media is the potential that it brings fo...

A Beginner's Guide to Social Media

promotionworld.com 27 Feb '12, 8am

As most developers already know, social media is becoming a much bigger part of the search engine optimization picture. Tr...

FirstFuel Wins $10M More for Commercial Buildin...

greentechmedia.com 27 Feb '12, 4pm

VC funding for your new thin-film solar factory or fuel cell firm might be hard to come by these days. At least from inves...

Social Media and the Millennial Brain

Social Media and the Millennial Brain

searchenginejournal.com 21 Feb '12, 5pm

Social Media has become a double edged sword. It gives businesses easy access to their customers and aids in communicating...

Community:

ruby-lang.org 01 Mar '12, 1pm

The community that grows up around a programming language is one of its most important strengths. Ruby has a vibrant and g...

Building a Social Media Predictive Model

Building a Social Media Predictive Model

searchenginewatch.com 24 Feb '12, 10pm

Social media success can be measured using a variety of methods. But successful social media efforts generally don't occur...

High transaction fees and poor customer service from business banks frustrates

High transaction fees and poor customer service...

sgentrepreneurs.com 20 Feb '12, 3am

High transaction fees and poor customer service from business banks frustrate entrepreneurs February 20, 2012 by Terence L...

Public Comment Period for #LEED 2012 Opens Toda...

greensource.construction.com 01 Mar '12, 10pm

in the sustainable building world. We focus on the personalities, policies, and projects driving green design and construc...