12 Dec '11, 2am

Customer service - the Singapore way

Customer service - the Singapore way

I received this letter from the management company of my condominium. It reminded me that my payment was overdue and interest rate would be charged to me. The letter provided a telephone number that I could call. I have called office before on their telephone number, and faced the following experience frequently: The line was busy Nobody pick up the call The person who pick up the call does not handle the work and has to look for another colleague They usually don't call back I searched the letter for an e-mail address (such as [email protected]) but most companies do not have this simple facility. Their staff have individual e-mail but they do not have a company e-mail! I also looked for a fax number, and it was not provided. It is easy for businesses to improve their customer service, by doing some simple things, such as the following: Provide a company e-mail adderss...

Full article: http://tankinlian.blogspot.com/2011/12/customer-service-s...

@tjingyuan

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