15 Jun '13, 3am

@united pls pass along the positives

@united pls pass along the positives

Ever had an awesome experience with service providers on social media? I did. With United Airlines. Confirmed a last minute trip to Michigan and Chicago. Somehow, The Husband’s corporate travel agency managed to secure designated seats for him but nothing for me. The awful thought of sitting away from my annoying partner for more than 15 hours implored a call of help on Twitter. That was really quick support. My problems were partially solved within 1 day but I had answers. At least now I know what to do next. Within 24 hours. Never thought that United Airlines is so huge on customer care. Over at United Hub, I found a great branding and customer engagement platform where they house good content about product/services, interviews, photos and Facebook feeds on real-time conversations about United. I love the videos. There’s one about details on Economy Plus seating , includ...

Full article: http://eevon.sg/twitter-care-united-airlines/

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