29 Nov '16, 11am

S’porean ex-convict sets up call centre, hires ex-inmates, people with disabilities, single moms, seniors https://t.co/iOxTVvRhJ7

“To be in a call centre for a prisoner is the most effective work there issues. In the prison environment, there are no distractions. They are completely focused and hungry for more, and we tell them you make a hundred calls, you get 80 – 90 per cent reject calls but do you know that you have actually learned perseverance? In times when customers call them and scold them, you know they will not react because they value their jobs and they have that skill of patience.”

Full article: http://mothership.sg/2016/11/sporean-ex-convict-sets-up-c...

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news.starbucks.com 30 Nov '16, 2pm

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