15 Jun '11, 9pm

The number of tellers actually increased along with the increase of ATMs. #redeye #ATMfacts

Did ATMs kill the bank teller's job? A thought on Alain de Botton's Status Anxiety (my current reading ) that struck me. Writing in Fast Company , Charles Fishman once made the point that employment has grown in some service businesses that have been automated: At the dawn of the self-service banking age in 1985, for example, the United States had 60,000 automated teller machines and 485,000 bank tellers. In 2002, the United States had 352,000 ATMs - and 527,000 bank tellers. (Link to a KioskCom mirror of the article ) Yet de Botton makes the complete opposite point: ATMs offered bank tellers few grounds for celebration... In the United States, 500,000 people, around half of the workforce in retail banking, lost their jobs between 1980 and 1995, in part because of the invention of these silkily efficient machines. (Status Anxiety p. 101) So: which is it? Did ATMs kill reta...

Full article: http://www.dsng.net/2004/10/did-atms-kill-bank-tellers-jo...

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