09 Jul '12, 10am

New blog post: CASE sets up complaint kiosk at Sim Lim Square

Consumers Association of Singapore (CASE) and Sim Lim Square management committee have set up a counter near the information booth on level one for shoppers to lodge their complaints to CASE. There won’t be any staff from CASE stationed at the kiosk. Instead, there will be computers for unhappy shoppers to lodge their complaint to CASE online. The customer service officers at the information booth have been trained by CASE. This is a three month pilot programme. If effective, CASE might roll it out to other shopping malls in the future. CASE hopes that this new programme will promote fair dealing practices at Sim Lim Square and weed out errant retailers who deceive or mislead consumers. I thought the situation at Sim Lim Square is much better now. But according to CASE, they received 113 complaints against Sim Lim Square retailers in the first six months of this year. Comp...

Full article: http://blog.dk.sg/2012/07/09/case-sets-up-complaint-kiosk...

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