SgBlogs.com

05 Apr '12, 4pm

IBM Support nasıl çalışır? (via @notessensei)

No software runs flawless (even if the product is named after a fruit), so from time to time you need to interact with support. The entry point for IBM support is the IBM Support Portal or the support call center. Behind that front is quite a bit a process that is designed to be predictable, repeatable, measurable and ensure that customers get the right level of attention from the right level of expertise. Scribbled on a napkin it looks like this: (click on the image to get a bigger picture) So you are just 2 degrees away from core development. Level 1's responsibility is to ensure that as much evidence as possible gets provided. This is often the most time consuming task and would tie down product experts quite a bit. It is often a point of contempt since you are not talking to a product expert yet (ironics would say: nothing can be called a process if it isn't broken ")....

Full article: http://www.wissel.net/blog/d6plinks/SHWL-8T3K45

Tweets

Inside the IBM support process. Nicely done Ste...

wissel.net 05 Apr '12, 4pm

No software runs flawless (even if the product is named after a fruit), so from time to time you need to interact with sup...

The IBM support process diagram:

wissel.net 06 Apr '12, 8am

Unitas Global deploys on Equinix to support global expansion | e27 by @Jackyyapp

Unitas Global deploys on Equinix to support glo...

e27.sg 06 Apr '12, 1am

Hello there! If you are new here, you might want to subscribe to the RSS feed for updates on this topic. Powered by WP Gre...

Solar ETFs Breaking Support: Filed under: Energy News

Solar ETFs Breaking Support: Filed under: Energ...

altenergystocks.com 05 Apr '12, 6pm

There is very interesting price-action in the Market Vectors Solar Energy ETF (KWT ) in the last trading day. We can see t...

IBM analytics to plumb universe's secret: IBM w...

eetimes.com 02 Apr '12, 11pm

PORTLAND, Ore.—IBM will harness water-cooled 3-D chip sets to plumb the secrets of the universe by analyzing exabytes (bil...

@aljazfajmut please see this page on how to get...

watir.com 17 Apr '12, 10pm

, Google custom search engine that searches Watir web sites, wiki, bug tracker, source and all Watir related mailing lists...

IBM rolls integrated data center system - EE Times

IBM rolls integrated data center system - EE Times

eetimes.com 11 Apr '12, 6am

SAN JOSE, Calif. – IBM announced PureSystem, the next major generation of its blade server design that packs servers, stor...

Military Mental Health Support - please

mod.uk 04 Apr '12, 5pm

Your first point of call should be your chain of command, unit medical officer, welfare officer or chaplain if you are in ...

Sam Ruby: Improved Wunderbar JSON support

intertwingly.net 01 Apr '12, 1pm

Improved Wunderbar JSON support Sun 01 Apr 2012 at 12:57 I’ve integrated jbuilder like functionality into Wunderbar . Key ...

The Masters, IBM & CEO Rometty - Some Predictio...

cybergolf.com 31 Mar '12, 8pm

The harder question is whether Rometty will accept the invitation. Maybe she will punt with a "thank you, but no thank you...

Netronome to use Intel 22-nm process in foundry...

eetimes.com 05 Apr '12, 12pm

LONDON – Fabless network processor company Netronome Systems Inc. (Santa Clara, Calif.) has announced that its next genera...

#Micron broadening support for memory cube: [vi...

eetimes.com 23 Mar '12, 3pm

SAN JOSE, Calif. – At next week’s Design West conference, Micron will discuss the road map for its Hybrid Memory Cube , on...

Wind energy giants throw support behind new ind...

businessgreen.com 04 Apr '12, 8am

GE, Vestas, and RWE npower are among 11 developers and manufacturers to sign up to a new industry charter, designed to hig...

I didn't support Earth Hour last year, I'm stil...

goldfries.com 31 Mar '12, 6am

@nels / @darren – I’m aware of the existence of the campaign. In no part of the article am I suggesting “No More Earth Hou...