25 Feb '12, 6am

TABS is disruptive technology

An IT expert describes TABS (taxi automated booking service) as a "disruptive technology". This is a technology that changes a process completely. Why? A normal taxi booking service is a "push system". The customer request is sent to the nearest taxi - while they are still moving along the road - and the first driver that respond gets the booking. When the customer arrives at the pick-up point, there is the risk that the customer is not around, i.e. "no show". TABS uses a "pull system". The taxi driver uses TABS to "find customer" after dropping off the previous customer and before driving off. The driver sees the location of the 5 nearest customer, including the booking fee (or tip) that they are willing to pay on top of the taxi fare. If there is a customer close by that pays an acceptable fee, the taxi driver can call the customer by mobile phone to confirm the booking....

Full article: http://tankinlian.blogspot.com/2012/02/tabs-is-disruptive...

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