05 Feb '12, 12pm

Terrible online processes of Government ministries?

The online processes of several Government ministries are terrible - they make life difficult for the public. I have bad experience with the Ministry of Manpower in respect of getting work passes and making CPF top-ups. My friend told me that he had a lot of trouble in submitting an application to work as a relief teacher in the Ministry of Education website. I have submitted several feedback to the Ministry of Manpower giving details of the difficulty faced by me. They give me a polite reply each time, but do not really address the root of the problem - the online process make life very difficult for the public. Instead of improving national productivity, they make things worse. The ministry save 1 hour, but the public has to spend (say) 5 hours. In many cases, the process are so complicated that the public has to call the helpline. After a while, many of these helplines ...

Full article: http://tankinlian.blogspot.com/2011/11/online-processes-o...

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