29 Dec '11, 4pm

Why Saying Sorry Matters in Business: via @AddThis

BP Former CEO Tony Hayward's Apology came too little too late (courtesy of Infinite Unknown ) Recently, everybody in Singapore has been talking about the spate of SMRT train delays and breakdowns in December. Numerous netizens have called for extreme measures to be taken, including the resignation of the CEO , granting of free rides to commuters, andother actions to be taken. As an aftermath of the incidents, we learnt that the CEO Saw Phaik Hwa has apologised soon after the incidents. The SMRT Board has also apologised for them, and has commissioned a committee led by NTUC Dy Sec Gen Ong Ye Kung to look into the matter. Separately, the Government is also investigating the incidents as part of a formal Committee Of Inquiry . SMRT CEO Saw Phaik Hwa apologising for the incidents (Courtesy of Channelnewsasia) Honestly, SMRT is doing whatever it can to prevent this incident fr...

Full article: http://coolinsights.blogspot.com/2011/12/why-saying-sorry...

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