06 Sep '11, 5am

Cravings: Chanel Introduces Les Jeans de Chanel

Cravings: Chanel Introduces Les Jeans de Chanel

In other Chanel news, some of you may recall my mini rant about the service I experienced at the ION store several weeks back, and apparently the Chanel people came across my entry, and read about my experience. I was contacted, and they sent their apologies and assurance that the staff involved have been spoken to, and offered to make up for the unhappiness I encountered. Over the weekend, I received a bouquet of lilies (which smelled lovely), and an apology note. I truly appreciate the thoughtful gesture, and the lengths which Chanel listens to their customers and strives to improve service standards which are befitting of a house with such a classy heritage.

Full article: http://retailtherapy.onsugar.com/Cravings-Chanel-Introduc...

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A Pair of Jeans

A Pair of Jeans

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