23 Jul '11, 3am

Haul: Chanel Fall 2011 Peridot & Graphite Le Vernis [Plus Swatches of Illusion D'Ombres]

Haul: Chanel Fall 2011 Peridot & Graphite Le Vernis [Plus Swatches of Illusion D'Ombres]

I think that with thoughtful and sincere service, you can turn a reluctant customer into a spending one, build up loyalty among regular customers and so on. We constantly have to put with poor product knowledge among the SAs who don't know how much are their products, when new collections are coming, the insipiration behind each collection, omg, the list goes on forever. It's really part and parcel of their job, to KMOW what they are selling, to KNOW what they are representing. We should never feel intimidated by SA whose job are to help us, and inform/educate the customers, not to project any snotty atttitude! Seriously, why must they act snotty? Would that attract more sales? Or they would only 'suck up' to rich looking customers? That's really presumptious, right? You never know if the Birkin totting lady had $0 in her name or that tatty t-shirt wearing woman is all set...

Full article: http://retailtherapy.onsugar.com/Haul-Chanel-Fall-2011-Pe...

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Haul: Chanel Fall 2011 Peridot & Graphite Le Vernis [Plus Swatches of Illusion D'Ombres] via @makeup_blogette

Haul: Chanel Fall 2011 Peridot & Graphite Le Ve...

sgblogs.com 23 Jul '11, 4am

I think that with thoughtful and sincere service, you can turn a reluctant customer into a spending one, build up loyalty ...

Chanel Palette Small leather goods for fall 2011 via @PurseBlog

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Vrai ou faux ? : Le jeune cadre dynamique 2.0

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