He overslept for his 7.10am flight to Bangkok. He called the help desk for assistance in purchasing a new one-way ticket. But he found out the combination of the cost of the new ticket, no-show fee and change fees amounted to over S$600. On his friend’s advice, he bought a new one-way ticket amounting to over S$300. However, he found out that he was unable to use the second leg of his return ticket from Bangkok as he missed the flight out, forcing him to buy a new ticket from Bangkok as well. He then questioned the logic of not allowing him to use his return ticket. He argued that just because he missed his flight to Bangkok should not automatically forfeit his return ticket.