05 Apr '18, 3pm

Restaurants in S’pore imposing deposit fee for group reservations in case of no-shows https://t.co/rLS9T1ZrF6

Restaurants in Singapore are experimenting with making it compulsory for customers to make a deposit for reservations. This is after people in Singapore have developed a habit of making reservations but not showing up in the end. Worse, the customers don’t even bother cancelling the booking way ahead of time or end up not even picking up their calls when the restaurant checks back. As a result, F&B businesses suffer losses by incurring greater overheads as more food and staff than necessary get prepared to meet artificial demand. Advertisement Deposit for reservations not new This idea of getting customers to pay upfront for reservations, in particular for group bookings, is not new. But this issue was recently in the spotlight after Bjorn Shen, the 35-year-old chef and restaurateur of Artichoke, highlighted how bad the situation can get for a medium-sized eatery such as h...

Full article: https://mothership.sg/2018/04/singapore-restaurants-reser...

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