07 Dec '17, 9am

Ninja Van responds to failed delivery complaints in S’pore https://t.co/tkNHz7R9uA

Ninja Van responds to failed delivery complaints in S’pore https://t.co/tkNHz7R9uA

It has been the peak season for Ninja Van this past month and 11/11 sales has been very successful, contributing to a huge spike in parcel volume during this period. We have been working round the clock to clear this backload of orders. With regard to Adrian’s case, we have investigated and are deeply apologetic for his non-delivery of dog kibbles. Unfortunately, there were some issues with our drivers and we have taken the necessary discipline against them. Moving forward, we will also try to prevent similar incidents from occurring by adopting stricter screening processes when recruiting drivers in future. Just to clarify that we have never had an official Facebook page for Ninja Van Singapore. However, we understand that there were accounts created by impostors. We have tried to reach out to them to remove the page but to no avail.

Full article: https://mothership.sg/2017/12/ninja-van-problem-delivery/

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