27 Sep '17, 11am

[Mothership] Customer wanted to break up with MyRepublic but got ghosted for 3 weeks instead

[Mothership] Customer wanted to break up with MyRepublic but got ghosted for 3 weeks instead

Breaking up with your girlfriend and/ or boyfriend is hard. But breaking up with your telco is definitely much harder. Advertisement Ghosted AF That’s how one telco customer Jonathan Soh felt, when he was notified that his contract with internet service provider MyRepublic was ending soon. As the contract was expiring, he was eager to terminate it as soon as possible so he wouldn’t miss another good deal. But instead of a clean break, he got ghosted instead — by a telco. No replies On Sept. 5, 2017, Soh sent an email to ask when he is able to terminate his contract. He received this generic email the following day: Screenshot via Jonathan Soh The support team told him that they would get back to him in the next five working days, but that never happened. In the two weeks after MyRepublic’s last response, Soh sent five more emails including these: And also tagged them in hi...

Full article: https://mothership.sg/2017/09/customer-wanted-to-break-up...

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