27 Oct '17, 4am

Lazada Malaysia struggling with logistics and backend issues

All is not well at Lazada Malaysia, which is now 83% owned by the Alibaba Group. Over the past month, customers have been facing severe issues with the extremely popular online marketplace. Lazada’s traffic and transaction rate is arguably the highest in the country, and while it is truly understandable for some issues to crop up every now and then, the sheer number of complaints flooding their official Facebook page is sure cause for concern. lazada-my-2-1.jpg 1024x892 461 KB The problems that are reported range from missing order after payment has been made, missing deliveries, unprocessed refunds as well as non responsive customer service. We ourselves are big fans of the online shopping site, and we receive deliveries almost every day. However, since early this month, even we have been getting items wrongly delivered to our doorsteps, or not delivered at all. Whats mor...

Full article: https://durian.runtuh.com/t/lazada-malaysia-struggling-wi...

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